Support
Something not working, or a question about your nidi? Write to us. A person reads every message.
The questions people ask
How do I invite the other person?
When you set up your nidi, you enter their name and email. Then send them the link from Today, by WhatsApp or whatever you use, and an invitation also reaches their inbox. They get Nidi, tap I was invited, and come in with that email. Nobody else can.
I was invited. What do I do?
Get Nidi, tap I was invited and enter the email your invitation came to. We send you a code to come in. There is no invitation code to type.
Can someone else from my home join?
Yes, up to two adults per home. Tap your picture on Today, open your nidi and choose Add someone who lives here. They come in with the email you enter.
What does Nidi cost?
Each nidi starts with two free weeks, counted from the day the other home comes in. After that it continues with a subscription: one home subscribing is enough for both, and one subscription covers up to three nidis.
How do I cancel?
Subscriptions are handled by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions, and cancel there. It stays active until the end of the period you already paid for.
What happens to our moments if the subscription stops?
Nothing is deleted. Everything you have already sent each other stays in Memory and can still be opened and listened to. What pauses is sending new ones, until someone subscribes again.
How do I delete my account?
Tap your picture on Today, scroll to the bottom and choose Delete account. To confirm, type DELETE. You choose whether everything you shared goes too; if not, it stays in your family's Memory.
Who can see what we send?
Only the adults in that nidi. Photos and voice notes are stored privately and are not public, not searchable, and not shown to anyone else. We do not sell anything to anyone.
I am not getting notifications.
Check that notifications are allowed for Nidi in your iPhone settings, and that Quiet hours in the app are not covering the time you expect them. If it still happens, write to us.
What languages does Nidi speak?
Nidi follows your phone: it is in English or Spanish, and each of you reads in your own language, even inside the same nidi. It also writes down your voice notes, and for now it only listens in English and Spanish. If you record in another language it will still send, and the words it wrote will be wrong: clear them on the screen before you send and write what you said yourself, in any alphabet. Only the words you have read are ever printed.
Something is broken.
Write to us and say what you were doing when it happened. If you can, add a screenshot. It is the fastest way for us to find it.